Delegation in IT is not a new concept, but it’s gaining traction as an efficient way to reduce operational costs and improve overall efficiency.
As organizations grow, so does the pressure on senior IT staff. This highly skilled pool of workers is expensive, scarce, and often overloaded. And still, a significant portion of their time is spent on tasks that shouldn’t require years of expertise: provisioning and deprovisioning users, delegating mailbox and calendar access, resetting MFA, and the like.
When we asked organizations about their biggest IT bottlenecks during our 2025 pre-sales calls, this key challenge surfaced almost every time:
- Senior engineers wasting time on routine account fixes.
- First-line support escalating (what should be) simple tasks.
- Valuable projects stalling because the only person who can drive progress is constantly being distracted.
Why Delegation is Critical
The business case is straightforward:
Every trivial administrative task performed by a senior IT resource carries an expense far beyond what the task justifies.
Not only because of salary differences but because senior IT time is scarce and should be reserved for architecture, security, and complex troubleshooting – not routine administration.
Delegating trivial support tasks to first-line or junior IT frees up time, reduces bottlenecks, and boosts organizational responsiveness.
But if it’s so obviously beneficial, why isn’t everyone doing it already?
The Problem: Microsoft’s Standard Admin Tools Make Delegation Hard
Microsoft provides a rich and powerful ecosystem for identity and service management – Active Directory, Entra ID, Exchange Online, M365 Admin Center, Entra Admin Center, and numerous PowerShell modules.
But the truth is:
They are fragmented, unintuitive, slow, and obviously not designed with delegation in mind.
A junior IT employee often needs training across half a dozen portals and tools just to perform basic tasks. Even then, senior staff often end up spending time guiding or troubleshooting because the complexity is too high and the UI too inconsistent.
As a result, many companies end up with one of two inefficient alternatives:
Keeping a larger proportion of senior IT staff, because only they can confidently navigate the labyrinth of admin interfaces.
Investing excessive time training junior staff, only for them to still depend heavily on senior IT for guidance when things don’t work as expected.
Both of these options translate into real, recurring costs – often far exceeding the cost of introducing a better tool.
This is where third-party Microsoft 365 management tools come into play.
The Overlooked Question: How Does the Tool Handle Security Delegation?
When selecting a third-party tool for first-line IT support, administrators often focus on license cost, features, and UI.
But one critical aspect is frequently overlooked:
Does the tool use its own custom security layer,
or does it rely directly on Microsoft’s native identity infrastructure (AD + Entra ID)?
This is more than a technicality – it’s a fundamental architectural decision with major implications for security, auditing, troubleshooting, and vendor lock-in.
Let’s break down the two approaches:
Custom Security Layer
The tool authenticates users inside its own platform and performs actions on behalf of them using a highly privileged service account.
Native Security Model
The tool uses the actual Microsoft identity (AD + Entra ID) of the logged-in admin. Permissions flow directly from AD and Entra ID access control, and changes are made using the user’s own identity – not via a shared service account.
Understanding the Real Difference
Using Custom Security means the tool is effectively a “super-admin proxy,” performing tasks for many people under a single technical identity.
Using Native Security means each admin operates under their own identity with their actual permissions – just like in the Microsoft portals.
This difference is evident when we compare the two models.
Custom Security vs. Native Security — Comparison Matrix
| Category | Custom Security Layer | Native Microsoft Security |
|---|---|---|
| Implementation | Deploy and maintain a brand-new security layer on top of Microsoft identity | Configure existing native security – no extra layer |
| Troubleshooting | Must troubleshoot two security systems (vendor + Microsoft) | Troubleshoot only native Microsoft security |
| Security Surface | Two layers can be attacked | Only Microsoft’s native layer can be attacked |
| Auditing | Two audit logs must be reviewed | One unified Microsoft audit log |
| Forensics | Vendor audit logs often not tamper-safe | Microsoft auditing is tamper-safe |
| Vendor Lock-in | High – access depends on the tool’s own security model | None – access and delegation remain native |
| Delegation Granularity | Often more granular than native models | Limited to Microsoft’s native delegation options |
| Fallback to Standard Tools | Not possible – users don’t have matching permissions | Fully possible – users have the same permissions in Microsoft’s portals |
| Total Cost of Ownership | High (security layer + maintenance + training + dependency) | Low (use existing Microsoft identity infrastructure) |
Why EasyEntra Chose Native Security
When we designed EasyEntra, we thought the choice was obvious:
We built directly on top of Microsoft’s native security model because:
- Delegation should be secure and auditable.
- Delegation should be simple and transparent.
- Delegation should not lock customers in.
With EasyEntra:
- Users log in with their normal admin identity.
- Permissions flow from native AD permissions, Entra ID roles, and Exchange Online RBAC access rights.
- Every change is performed by (and logged as) the actual identity making the change.
This means that everything that works in EasyEntra also works in the standard Microsoft portals, and vice versa.
You get the familiar security model – but accessed via a consolidated, intuitive, and responsive UI designed for first-line support.
And most importantly:
Delegation becomes easy, safe, and cost-effective.
Conclusion
Delegation is one of the simplest ways to free up senior IT time, reduce costs, and improve service quality. And delegation becomes truly effective when the tools used are designed the right way – built on secure, transparent, native identity principles rather than proprietary layers.
Custom security models introduce complexity, risk, and lock-in.
Native security models preserve clarity, consistency, and freedom.
That’s why EasyEntra uses the Microsoft identity infrastructure as-is.
Your organization already trusts Microsoft with its identity and security.
Your delegation tool should do the same.
