Use case: Use this procedure to create a new contact in Active Directory for external users or shared mailboxes. Creating AD contacts ensures that external recipients appear in the global address list and can be easily included in internal communications.
To create a new on-premises contact account, follow these steps:
- Right-click the organizational unit (OU) where you want to create the contact, then select New → Contact.
- Enter the Display name.
- Note: The First name and Last name fields will be auto-filled based on the Display name, but you can edit them if needed.
- Enter the Email address, then click Next.
- Adjust additional contact settings as needed by navigating the tabs on the left-hand side.
- Click Create to create the contact.
- Click Entra Connect Delta Sync to immediately synchronize the contact to Entra ID and Exchange Online (optional).
ID:KB_076_HowToCreateAnADContact
