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How to Create an Entra ID Room Mailbox Account

Use case: Use this procedure to create a room mailbox account in Entra ID. Room mailboxes make it possible to reserve meeting spaces – such as conference rooms or training rooms – directly through Outlook or Outlook Web Access (OWA).

To create a new Entra ID room mailbox account, do the following:

  • Right-click the User folder under your tenant and select New → User.
  • Select Room mailbox from the User Type dropdown.
  • Fill out the Display Name and Email, then click Next.
  • Fill out the UserPrincipalName, then click Next.
  • Select the Account tab on the left and check Account is disabled.
  • Modify any user settings according to your needs by navigating the tabs on the left-hand side.
  • Click Create to start the user creation process.
How to create an Entra ID room mailbox account
ID:KB_056_HowToCreateAnEntraIdRoomMailboxAccount