Use case: Use this procedure to create a shared mailbox account in Entra ID. Shared mailboxes allow multiple users to access and send email from a common address – such as support, info, or sales – and include a shared calendar for team coordination.
To create a new Entra ID shared mailbox, do the following:
- Right-click the User folder under your tenant and select New -> User.
- Select Shared mailbox from the User Type dropdown.
- Fill out the Display Name and Email, then click Next.
- Fill out the UserPrincipalName and click Next.
- Modify any user settings according to your needs by navigating the tabs on the left-hand side.
- Click Create to start the user creation process.
To create a new Entra ID shared mailbox, do the following:
- Right-click the User folder under your tenant and select New -> User.
- Select “Shared mailbox” from the User Type dropdown.
- Fill out the Display Name and Email and click Next.
- Fill out the UserPrincipalName and click Next.
- Modify any user settings according to your needs by navigating the tabs on the left-hand side.
- Click Create to start the user creation process.
ID:KB_055_HowToCreateAnEntraIdSharedMailboxAccount
